SHIPPING & RETURN
Order shipment will be within 3 working days from the date of order confirmation and shall be delivered within 5 to 7 working days from the date of shipping.
RETURNS AND REFUND POLICY
We are very happy about the coffees we sell and hope that you like its flavour and aroma. However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 14 days of shipment on sales@Arakuaroma.com for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
- Your name and date of purchase
- The items you would like to get refunded
- The reason for the return (optional, but we’ve love to get your feedback to improve our products)
- We require order no. from customer while requesting any replacement/refund.
Please note the following:
- Coffee packs should be returned back to us in case of refund
- Refunds are initiated within 5 days of notification. The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the ordered coffees made, whichever comes first.