Return Policy
At Araku Aroma Coffee, we are committed to delivering the freshest, highest quality coffee and brewing accessories. Please review our return and exchange guidelines outlined below.
Perishable Goods (Coffee Products)
Due to the perishable nature of coffee, we do not accept returns on any coffee products once shipped. Freshly roasted whole beans and ground coffee are customized to deliver peak freshness and flavor, and cannot be restocked once dispatched.
Non-Perishable Items & Merchandise
Returns are only accepted for non-perishable items (such as brewing equipment, merchandise, and accessories) if they are received damaged or if an incorrect item was delivered.
Eligibility & Return Window
To qualify for a return on non-perishable items, please ensure the following criteria are met:
- You must notify our support team within 3 days of receiving the order.
- Products must be unused, in their original packaging, and in the exact condition they were received.
- The return request must be accompanied by a receipt or valid proof of purchase, along with clear photo proof in case of transit damage.
How to Request a Return
If you received a damaged or incorrect non-perishable item, please reach out to our customer care team promptly with your order details and photos: